Return and Refund Policy

Made to order. No voluntary change-of-mind returns, exchanges, or refunds. Exceptions apply where consumer law requires cancellation, a return, or another remedy. Please review the artwork, size, framing option, and delivery address before ordering.

Last updated: September 20, 2026. This policy applies to orders placed from this date and does not reduce rights attached to earlier purchases.

Contact me about your order

Business correspondence address only: D.A. Merrick, 2610 Grambling Ct., Apt A4, Davis, CA 95618, United States. Do not send artwork to this address; it is not a product-return location.

Your purchase is from D.A. Merrick. For order problems or cancellation notices, email d.a.merrick.art@gmail.com or use the contact form. Include your name and order number, if available. I handle customer support and coordinate with my printing and shipping partner, theprintspace.

Change-of-mind returns and exchanges

Each print is produced after you order it. Except where applicable law provides a right to cancel or return, I do not accept returns or exchanges, or provide refunds or store credit, because you change your mind, choose the wrong size or framing option, or no longer want the artwork. This restriction does not apply to damaged, faulty, incorrect, or misdescribed goods, or to other mandatory consumer rights described below.

Damage, defects, or the wrong item

For the step-by-step photo and replacement process, see Replacement Information.

Please inspect your order when it arrives and contact me promptly if it is damaged, has a manufacturing defect, or differs from what you ordered. Reporting the issue within 7 days is helpful, but this is a request for prompt notice, not a deadline that limits your legal rights.

To help resolve the issue, please provide your order number, a description of the problem, and clear photos of the print, the damage or defect, and the packaging and shipping label where available. Please keep the item and packaging while the issue is reviewed, if safe and practical. Missing packaging does not by itself remove your statutory rights.

I will work with theprintspace to assess the problem and arrange a replacement at no additional cost for confirmed transit damage, manufacturing defects, or incorrect items. You do not need to contact theprintspace yourself. If the law entitles you to a refund or another remedy, I will honor that right; a replacement is not your exclusive remedy. Your rights are not dependent on theprintspace approving my claim.

Please contact me before sending any artwork back. For damage or defect claims, I coordinate replacement arrangements and any required return with theprintspace. I will provide the designated return address and instructions if a physical return is needed. Do not send artwork to my business correspondence address or to a theprintspace facility without those instructions. For a return required to resolve a confirmed fault or fulfillment error, I will arrange or cover the reasonable return shipping costs.

Order changes, cancellations, and delivery problems

Orders can enter production quickly. Contact me immediately to request an address correction, order change, or cancellation; stopping or changing production cannot be guaranteed. This does not limit a legal right to cancel.

If an order is late or missing, please contact me so I can investigate with the fulfillment partner or carrier. If I cannot ship within the time promised, I will provide any notice, choice of a delay or cancellation, and prompt refund required by applicable law. If I cannot fulfill your order, I will cancel it and refund the amount paid. Mandatory rights concerning non-delivery remain available.

Please supply an accurate, deliverable address. If an address you supplied causes a failed delivery, I will explain the available options and any additional shipping charge before you agree to it. This does not excuse an error by me or my fulfillment partner or restrict rights that cannot legally be excluded.

Print appearance

Small color differences can occur between a lit screen and a physical print because of display settings, paper, and lighting. This does not excuse a material mismatch with the product description or a defective print.

UK and EU statutory cancellation rights

Where applicable UK or EU consumer law gives you a right to withdraw from an online purchase, you may cancel an eligible order without giving a reason from the time you place it until 14 days after you or your designated recipient receives the goods. Any extension required by applicable law, including for weekends or public holidays, applies. For an eligible order delivered in separate parts, the period begins when the last item is received. Printing a standard catalog design to order, or choosing a listed size or frame, does not by itself make the item personalized for this policy.

Send a clear cancellation statement to the email address above or through the contact form. You may use the optional wording below, but you do not have to. Send the goods back within 14 days after notifying me. Contact me for the designated product-return address; the business correspondence address above is not a product-return location. No prior approval is needed to exercise a statutory cancellation right. Requests for return instructions do not reduce your statutory rights.

For a change-of-mind cancellation under this right, you pay the direct return shipping costs. I will refund the payments the law requires, including the price paid and any standard outward delivery charge. There is no restocking fee, and I will not deduct the original shipping cost I absorbed. Any deduction for loss in value will be limited to what the law permits for handling beyond what is necessary to establish the goods' nature, characteristics, and functioning.

Reimbursement will be made within 14 days after your cancellation notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Where the law permits, I may withhold reimbursement until I receive the goods or evidence that you sent them back, whichever occurs first.

Model cancellation form

Complete and send this form only if you wish to withdraw from an eligible contract. You may instead send any clear statement of cancellation. The postal address below is for notices and correspondence only, not for returning goods.

To D.A. Merrick, 2610 Grambling Ct., Apt A4, Davis, CA 95618, United States; email: d.a.merrick.art@gmail.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.

Your consumer rights

Nothing in this policy or the store's terms excludes rights or remedies that cannot lawfully be excluded, including rights concerning damaged, defective, misdescribed, or undelivered goods. Any mandatory rights in your location take precedence. Refunds required by law will be made within the applicable legal time limits. If another store statement conflicts with this policy on returns, cancellations, or remedies, this policy controls, subject always to applicable law.